When to Use Virtual Primary Care

With virtual primary care, you can get ongoing care from a personal provider via phone or video. This benefit:

• Is personal to you. Receive ongoing care from a provider who will get to know your personal and family health history, as well as your unique goals and needs.  
• Saves you time. There's no need to commute or sit in a waiting room. You can get care via phone or video, right from where you are!
  
• Saves you money. Most of our members have virtual primary care for FREE through their employer. But those who do have a visit fee save money, too, because they take less time off work – think: half an hour instead of half a day – and don’t have to pay for gas, parking, childcare or other expenses to get to their doctor.  
  
  

Here's when to use virtual primary care.

Your primary care provider is here to provide compassionate care as often as you need it, whether that's once a year for a wellness check or more frequently to manage a health condition. You can use virtual primary care for:

Prevention & Wellness 
Check in on your current health and make a personalized plan to stay healthy and strong. Your provider will recommend screenings, answer questions, provide advice, and refer you to in-person care (in your insurance network) if needed.  

Health Management 
If you have a health condition you manage on a day-to-day basis, your virtual primary care provider is here. Your provider can provide care for high blood pressure, high cholesterol, diabetes, asthma, allergies, PCOS, and more.

Mental Healthcare 
Your virtual primary care provider can diagnose and help treat depression, anxiety, and more. Your treatment plan may include prescriptions and referrals* when appropriate.

 

What can’t virtual primary care providers do? 

While virtual primary care can address many health needs via phone or video, there are a few things providers cannot do virtually: 

• Perform in-person procedures – but they can certainly provide referrals to in-network providers! 
• Prescribe controlled substances, such as narcotics. (Under federal law, these medications require an in-person physical examination and handwritten prescription.) 
  
  
  

 

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