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What to Know About Virtual Primary Care

Updated on October 15, 2025

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What is virtual primary care?

Simply put, virtual primary care is just what it sounds like: The ability to talk to a primary care provider via phone or video. First Stop Health Virtual Primary Care: 

  • Is personal to you. Receive ongoing care from a doctor who will get to know your personal and family health history, as well as your unique goals and needs.  
  • Saves you time. Virtual appointments start on time to give you more time with your provider.  
  • Saves you money. Most of our members have virtual primary care for FREE through their employer; there are no fees or consult fees. But those who do have a consult fee save money, too, because they take less time off work – think: half an hour instead of half a day – and don’t have to pay for gas, parking, childcare or other expenses to get to their doctor.  
  • Is potentially safer than in-person care. Avoiding germy waiting rooms limits the spread of germs, including the cold, flu, and COVID-19. 
  • Includes care for your family. Providers at First Stop Health can treat urgent care issues in dependents <18. Adult dependents can use FSH for both primary and urgent care.  
  • Is SO easy to use! Just request a visit on the app or log in at firststophealth.com to get started. 

Not sure if you have a copay or which family members are included in your membership? Refer to your email from info@fshealth.com.

 

When can I use virtual primary care?

Below are some reasons you and your family might use virtual primary care.

Prevention & Wellness 
Check in on your current health and make a personalized plan to stay healthy and strong. Your provider will recommend screenings, answer questions, provide advice and refer you to in-person care (in your insurance network) if needed.  

Health Management 
If you have a health condition you need to manage on a day-to-day basis, your virtual primary care provider can provide ongoing treatment. 

Mental Healthcare 
Your virtual primary care provider can diagnose and help treat depression, anxiety, substance use disorder and more. Your treatment plan may include prescriptions, virtual counseling and/or referrals. 

Hair & Skin Care 
Providers can treat issues like hair loss, dry skin, acne and more. 

Sleep Health
Not sleeping well? Talk with your provider about how they can help you get better sleep. 

Sexual Health 
Need birth control? STD screening? Have a question? Your virtual primary care provider can help.  
 

Referrals, Tests & More 
Just like at an in-person visit, virtual primary care providers can provide referrals, test orders, documentation, and more.

 

What can’t virtual primary care providers do?

While virtual primary care can address many health needs via phone or video, there are a few things providers cannot do virtually: 

  • Perform in-person procedures – but they can certainly provide referrals to in-network providers! 
  • Prescribe controlled substances, such as narcotics. (Under federal law, these medications require an in-person physical examination and handwritten prescription.) 

 

How do I get started?

Simply request a visit on the mobile app or at firststophealth.com. From there, you’ll choose your new virtual primary care doctor and schedule a 20-minute visit for a time that works for you.  

During your first visit, your provider  will get to know your personal and family health history, ask questions, listen to your concerns, and make recommendations for your current and future health.  

 

 

Get started today.

We’re here to support you. Request your visit today!

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