A Virtual Medical Home for Whole-Person Care

Why a one-stop approach to care isn’t just convenient — it’s critical.

In a healthcare landscape defined by fragmentation, rising costs, and burnout, employers and employees alike are craving simplicity, trust, and continuity. 

That’s why First Stop Health is more than just a virtual care provider — it’s a virtual medical home. A place where care begins, relationships build, and long-term outcomes are prioritized. 

What Is a Virtual Medical Home? 

Traditionally, the concept of a “medical home” describes a centralized source of care that is: 

• Comprehensive 

• Coordinated 

• Patient-centered 

• Accessible 

• Committed to quality and safety 

First Stop Health brings this model into the digital age — providing access to a range of services under one virtual roof, tailored to today’s healthcare expectations: fast, flexible, and human-first. 

A One-Stop Hub for Preventive, Urgent & Ongoing Care  

With First Stop Health, members can access the following, all at no cost to them or their dependents: 

Primary Care as soon as next day 

• Annual wellness visits, chronic condition management, lab test ordering, prevention 

• Care Coordination from registered nurses support referrals, follow-up, and adherence 

• Benefits support with referrals to other benefits and billing questions 

• Longitudinal care relationships with dedicated physicians 

Mental Health support as soon as next day 

• Therapy and mental health counseling 

• Wellness coaching from board-certified health coaches 

• Integration with Primary Care for holistic support 

• Crisis support in <30 minutes with a therapist 

Urgent Care, 24/7 

• 24/7 access to doctors for common illnesses and issues 

• Connect with a doctor in <5 minutes 

• Triage from minor illness and injury 

• Rx when needed 

Health Coaching support as soon as next day 

• Lifestyle change and guidance from board-certified health coaches, registered dietitians, and certified diabetes educators 

• Preventive and maintenance support that reinforces clinical care plans 

Each care path is interconnected — which means better care coordination, less confusion, and more consistent outcomes. 

Why Employers Should Care 

For organizations trying to improve employee wellbeing while managing cost trends, the virtual medical home model offers real advantages: 

• Higher utilization of preventive care 

• Earlier intervention for chronic and mental health issues 

• Fewer gaps in care due to convenience and access 

• Reduced downstream claims costs 

First Stop Health also helps employees avoid care avoidance — the “I don’t have time / it’s too expensive / I’m not sure where to go” mindset that drives poor outcomes and dissatisfaction. 

Built to Be the First (and Last) Stop 

First Stop Health's care model is built around what people actually want: 

• No wait times 

• No surprise bills 

• No navigating multiple platforms and portals 

With one login, members can: 

• Book appointments 

• Message their care team 

• Access lab results 

• Receive follow-ups and proactive outreach 

In short: everything you’d expect from a trusted primary care office — without the commute, the paperwork, or the wait. 

A Human-Centered Experience That Drives Results 

What sets First Stop Health apart isn’t just access — it’s relationship-building. Unlike many transactional telehealth models, First Stop Health focuses on continuity, so members see the same providers over time, fostering trust and accountability. 

This is especially powerful in managing chronic conditions, supporting behavioral health, and improving health literacy. 

Final Word: The Future of Healthcare Is Here — and It’s Personal 

Healthcare doesn’t have to be confusing or chaotic. With First Stop Health, your team gets a care experience that’s centralized, modern, and built for people — not just claims. 

That’s what a true virtual medical home looks like. 

Ready to bring whole-person virtual care to your organization? 
Request a Demo or email us at marketing@fshealth.com