Virtual Care is making healthcare more convenient — and giving employers powerful insights. Behind every virtual care visit is a real-life moment: someone finally getting a checkup they’ve been putting off, an employee avoiding a costly ER trip, or a parent accessing virtual mental health support without having to leave home.
When you look at that data collectively, it reveals more than just numbers. It shows what your workforce actually needs from their benefits.
Here are five ways you can use telemedicine data to build smarter, more responsive employee benefits strategies.
If your employees are leaning heavily on virtual urgent care, it could signal that they’re struggling to schedule in-person visits with a primary care provider — or avoiding care altogether. Maybe it’s cost, wait times, finding family care, or taking off work.
Try this:
Review your virtual care utilization reports. Are certain departments, locations, or demographics using virtual services more than others? You might uncover hidden gaps in access that can be addressed through virtual primary care or expanded virtual care solutions. Free virtual care removes many barriers with its convenience, ease of use when offered via phone or app, and $0 for patients and family members.
Too often, benefits design is based on assumptions. But your virtual care data shows you what your people are really turning to whether that’s mental health support, chronic condition care, or urgent medical issues.
Try this:
Let usage trends shape your strategy. If demand for virtual mental health visits is growing, consider reducing out-of-pocket costs or making access more visible. And if some offerings are underused, it might be time to revisit how they’re promoted or whether they’re still relevant.
Preventive care often takes a backseat to busy schedules but telehealth makes it easier to stay current with annual physicals, screenings, and wellness check-ups.
Try this:
Measure how frequently preventive services are being accessed virtually. If adoption is low, work with your virtual care provider to launch an education campaign, automate outreach, or send targeted reminders directly to employees.
Your data can spotlight where employees are facing the biggest challenges whether it’s chronic illness, stress and burnout, or difficulty navigating in-person systems.
Try this:
Collaborate with your provider to identify high-need populations. From there, offer virtual-first resources like chronic care follow-ups, care navigation, or mental health check-ups. These targeted virtual care specialist solutions can make a major difference in health outcomes.
When you can clearly show how your virtual care solutions are being used and how they’re making an impact — you’re delivering results.
Try this:
Incorporate data like avoided ER visits, high satisfaction scores, and usage trends into your annual reporting. It helps you build a stronger case for virtual care and demonstrates real return on investment.
Virtual care data isn’t just about visit counts, it’s a window into how your employees experience the benefits you provide. When you listen to what the data is telling you, you can design a strategy that meets your workforce where they are and supports them in the moments that matter.
Partner with a Virtual Care Provider That Transforms Data Into Action
See how First Stop Health delivers high-impact, employee-loved care across virtual primary care, urgent care, and mental health.