In the U.S., the average wait time to see a new primary care physician is over 3 weeks in many cities — even longer in rural or underserved areas. For behavioral health, the wait can stretch to 47 days or more [National Council for Mental Wellbeing].
When someone can’t get care soon enough, here’s what can happen:
In industries like construction or manufacturing — where injury risk is higher and access can be harder — delays carry even more weight.
One mid-sized construction company faced exactly these issues: Employees were avoiding care, not because they didn’t need it, but because it wasn’t accessible.
After implementing First Stop Health’s virtual care solutions, their story changed dramatically.
With a harder engagement population, we used demographic and behavior-triggered communication campaigns coupled with care follow-ups to drive high utilization via modalities beyond email such as text and push notifications. The benefits team was armed with assets, tips, and service education as well. The client’s savings from Urgent Care, enabled them to add Primary Care and Mental Health, multiplying accessibility and impact on their workforce.
This wasn’t just faster care — it was smarter, more efficient, and trusted by employees who previously went without.
Virtual care is a critical tool to bridge the gap between employees and the care they need.
Why This Matters for Employers
Faster access to care benefits your workforce and your bottom line. Employers offering immediate, integrated virtual care see:
Let’s talk about how First Stop Health helps you meet them where they are — and when they need it most.
Employee Voices: “I really appreciate my providers patience and kindness. She really listens and has great input on everything we speak about.”