---
title: "Solving Healthcare’s Engagement Problem: How First Stop Health Activates Employees"
description: Discover how First Stop Health boosts employee healthcare engagement with virtual-first, people-centered care that improves access, outcomes, and ROI.
---

[Business Blog ](https://blog.firststophealth.com/business-blog)

# [Solving Healthcare’s Engagement Problem: How First Stop Health Activates Employees](https://blog.firststophealth.com/business-blog/solving-healthcares-engagement-problem-how-first-stop-health-activates-employees)

 Written by [First Stop Health](https://blog.firststophealth.com/business-blog/author/first-stop-health) | Jun 10, 2025 2:39:02 PM

Low engagement is driving high costs — here’s how a virtual-first, people-centered model makes care stick

#### **The Cost of Low Engagement** 

When employees don’t engage with their care options, the consequences hit hard: 

- **Higher claims costs** from avoidable ER visits and unmanaged chronic conditions 

- **Productivity losses** from untreated mental and physical health issues 

- **Lower ROI** on your benefits investment 

Many plans offer access to care. But **access is not the same as action** — and action is what drives outcomes. 

#### **Why Employees Tune Out** 

Based on industry research and the [*2025 Aflac Wellness Matters Survey*](https://www.aflac.com/wellness-matters/default.aspx), here’s why healthcare engagement continues to lag: 

- **Care is inconvenient** (time, scheduling, wait times) 

- **Care is confusing** (plan complexity, cost uncertainty) 

- **Care feels impersonal** (one-off, transactional experiences) 

- **Care lacks continuity** (no clear provider relationship or follow-up) 

Traditional telehealth and legacy networks simply weren’t designed to overcome these obstacles. 

### **First Stop Health: Built for Engagement, Not Just Access** 

**Here’s how First Stop Health activates your workforce** — and keeps them engaged over time. 

#### **No Barriers = Higher Utilization** 

- 24/7 access to virtual urgent, primary, and mental health care 

- Same-day or next-day visits, no travel or time off required 

- $0 cost for members removes financial hesitation 

*Result: Members are 6–8x more likely to use First Stop Health than traditional telehealth* (based on First Stop Health client data) 

#### **A Care Model That Feels Personal** 

- Members connect with **the same providers** for longitudinal care 

- Friendly, empathetic clinicians create trust, not transactions 

- Proactive follow-ups drive adherence and behavior change 

*Only 25% of Americans routinely schedule wellness checkups. With First Stop Health’s guidance and reminders, that number rises dramatically*. 

#### **Multichannel, Human-Led Outreach** 

First Stop Health engages employees **before they even get sick**, using: 

- Email, text, and in-app messages 

- Benefit education campaigns 

- Real-time navigation and health coaching 

*Employees with no primary care doctor are significantly less likely to engage in screenings or wellness visits. First Stop Health makes that first step seamless*. 

#### **Mental Health Engagement That Actually Works** 

First Stop Health integrates **behavioral health into the[ core care experience](https://blog.firststophealth.com/business-blog/whole-virtual-care-home-employees)**[: ](https://blog.firststophealth.com/business-blog/whole-virtual-care-home-employees)

- Virtual therapy 

- Integrated care plans between PCPs and therapists 

- Stigma-free access from the privacy of home 

This holistic model helps employees address stress, burnout, anxiety, and depression **without extra steps, logins, or cost confusion**. 

#### **Why It Matters to Employers** 

You’ve invested in benefits — but are your people using them? 

With First Stop Health, employers gain: 

- **Higher engagement with preventive and mental health care** 

- **Healthier, more productive teams** 

- **Reduced total cost of care** 

Better yet, First Stop Health provides **real utilization reporting** — so you know what’s working. 

#### **If Employees Don’t Use It, It Doesn’t Work** 

Healthcare engagement isn’t about reminders or glossy portals. It’s about **removing the friction** between need and action. First Stop Health delivers on that promise — and helps your people stay healthier, longer. 

 

 

 

 

[View full post](https://blog.firststophealth.com/business-blog/solving-healthcares-engagement-problem-how-first-stop-health-activates-employees)

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