Most healthcare experiences are fragmented.
Employees move between providers, platforms, and services without a clear connection between them. This lack of coordination creates gaps in care — and those gaps impact outcomes, engagement, and cost.
Collaborative care within a virtual care provider model change that.
Instead of operating in silos, virtual primary care, virtual urgent care, and virtual mental health work together to support the full patient journey. Providers coordinate care, share context, and guide employees to the right next step. A care team consists of:
This collaborative care team approach that together providers to support the full patient journey. An integrated model ensures members receive coordinated, continuous care — whether managing a condition, navigating next steps, or building healthier habits. By working as a connected team, providers create more personalized care, improve outcomes, and help guide members to the right care at the right time. And with unlimited, $0 care, employees are empowered to utilize care where and when they need it most.
This approach does not replace in-person care. It strengthens it — helping employees navigate their options and maintain continuity across providers.
When care is connected, employees are more likely to stay engaged.
That consistency leads to meaningful results. In one cohort, 100% of patients achieved weight loss through behavior change, demonstrating the impact of coordinated, ongoing support.
Better outcomes don’t come from adding more solutions.
They come from building a connected virtual care experience where every part of care works together — and where employees always know where to go next.
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What is collaborative care in a virtual care model?
Collaborative care is an integrated approach where providers across disciplines — including primary care, mental health, and urgent care — work together as a team to coordinate treatment, share insights, and guide patients through their care journey.
How does collaborative care improve health outcomes?
Collaborative care improves outcomes by ensuring patients receive continuous, coordinated support. When providers communicate and align on care plans, patients are more likely to follow through on treatment, leading to better long-term results.
What types of providers are included in a collaborative care team?
A collaborative care team may include physicians, advanced practice providers, nurses, therapists, psychologists, dietitians, health coaches, and specialists. This team-based approach allows patients to receive comprehensive, whole-person care.
How does collaborative care improve employee engagement?
When care is connected and easy to navigate, employees are more likely to use it. A coordinated care team removes confusion, provides clear next steps, and supports patients over time — increasing engagement and follow-through.
Can collaborative virtual care help reduce healthcare costs?
Yes. By improving coordination and guiding patients to the right level of care, collaborative virtual care reduces unnecessary ER visits, duplicate services, and fragmented treatment — helping lower overall healthcare costs.
Does virtual collaborative care replace in-person care?
No. Collaborative virtual care complements in-person care by helping employees navigate providers, coordinate referrals, and maintain continuity across their healthcare experience.