Choosing the Right Virtual Care Provider: What Employers Should Know

Not all virtual care providers are created equal. As more organizations shift toward digital-first benefits, choosing the right partner can make the difference between a check-the-box solution and a program your employees actually use and love.

So, how do you evaluate the options?

Look Beyond Urgent Care

Many virtual care platforms offer urgent care but that’s just one piece of the puzzle. A true virtual care solution should include:

• Virtual primary care with relationship-based providers
• Mental health support that goes beyond EAP limits
• Health coaching and follow-up care
• Navigation support to guide employees through complex care needs
  
  

Prioritize Engagement and Experience

A good virtual care provider makes it easy for employees to access care on their terms. Look for:

• Fast appointment availability
• 24/7 access and flexible scheduling
• User-friendly apps and communications
• No out-of-pocket costs for employees

High utilization is a sign that the benefit is working. For example, First Stop Health guarantees industry-leading engagement because our experience is built around simplicity and trust.

Evaluate Reporting and ROI

Ask potential providers:

• How do you track and report on utilization?
• What’s your patient Net Promoter Score (NPS)?
• How do you demonstrate cost savings and health outcomes?

A strategic virtual care solution should provide real data, not just a login count.

Choosing a virtual care provider is a people decision. Find a partner that delivers real value, supports whole-person care, and fits the needs of your workforce.

Want to see what great virtual care looks like?
Explore First Stop Health’s complete care solutions ›

• Virtual Primary Care 
• Virtual Mental Health 
• Virtual Wellness Specialist Care 
• Virtual Urgent Care