Getting started with care can feel overwhelming — but it doesn’t have to. In this story, you’ll see how our we helped one person move from uncertainty to action, guiding them to the right mental health care at the right time. It’s a real example of how we show up for members, making health easier to access and navigate every step of the way.
The problem.
Jessica, a working mother in her early 40s, had been managing moderate anxiety with the help of a therapist at First Stop Health. But when she began experiencing significant marital stress, her symptoms got worse. Her anxiety became severe, and she developed signs of a moderate depressive episode. Jessica's therapist recognized that she needed more than just therapy — she needed coordinated care that could address her emotional needs as a whole.
The solution.
Jessica’s therapist recognized that she might benefit from supporting medication and was able to quickly connect her with a doctor at First Stop Health for a medication evaluation. She also introduced her to family and couples counseling options.
What began as a single therapy session became a gateway to total support without the usual delays, referrals, or confusion. Jessica didn’t have to navigate separate systems or retell her story to different providers. Instead, she scheduled her medication evaluation within minutes and began exploring additional support services, all within First Stop Health and guided by a team that understood her needs.
This seamless experience empowered Jessica to take meaningful steps toward healing—not just for herself, but for her relationships and overall wellbeing.
The result.
These coordinated steps helped Jessica feel more secure, supported, and empowered. She’s now actively engaging in care that meets her needs and has acknowledged the positive steps she’s taking for herself and her family.
Her story is a powerful example of how First Stop Health Mental Health Care can transform a single moment of need into a lasting journey of healing — one that supports not just the individual, but the people around them.
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